Accessibility Statement

Accessibility is a priority for us, and we want every visitor — regardless of ability, device, or assistive technology — to be able to browse, understand, and complete a purchase on our online store without unnecessary barriers. This statement explains the standards we work toward, the steps we take to meet them, and how you can reach us if you run into a problem.

Our commitment to accessibility

We believe that an accessible website is a better website for everyone. We work to design, build, and maintain our store so that people with visual, auditory, motor, or cognitive disabilities can navigate our pages, read our content, and shop with confidence. Accessibility is treated as an ongoing responsibility rather than a one-time project, and we revisit our site regularly as we add new features or update existing content.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. WCAG is developed by the World Wide Web Consortium (W3C) and is widely recognized as the standard for making web content more accessible to people with disabilities and more usable for everyone. Conformance is an ongoing goal: we continually review and improve the website to raise its level of accessibility, and we treat any gap between our current site and the WCAG 2.1 AA standard as something to be identified and corrected over time.

Measures we take to support accessibility

We apply a range of practices across the site to make it easier to use for visitors relying on assistive technology, alternative input methods, or adjusted display settings, including:

  • Meaningful alternative text for images — so that product photos and other visual content can be understood by screen readers and other assistive tools.
  • Sufficient colour contrast and scalable text — so that text remains legible for visitors with low vision or those who need to enlarge content in their browser.
  • Keyboard operability — so that the store can be navigated and used without a mouse or other pointing device.
  • Clear structure and plain language — so that pages are organized logically and content is written in a way that is easy to follow.

These measures are applied as part of our regular development process, and we continue to refine them as we identify opportunities for improvement.

Limitations

Despite our ongoing efforts, some parts of our store may not yet be fully accessible. This can happen as we introduce new features, update content, or rely on third-party tools and integrations that are outside our direct control. If you experience a page or feature that is difficult to access, we encourage you to let us know so that we can look into it.

Reporting accessibility issues

If you encounter any barriers while using our store, or if you need content provided in an alternative accessible format, please contact us using the details below. We take accessibility feedback seriously and will work to resolve the issue promptly.

When contacting us about an accessibility issue, it helps if you can describe the page or feature you were trying to use, the problem you encountered, and the browser or assistive technology you were using at the time. This allows us to investigate the issue more effectively and respond appropriately.