Frequently asked
Reach out about an order, a specific specimen, or care after arrival.
How long does shipping take?
Handling time: 1-2 business days. Delivery after dispatch: 2-4 business days. We ship to united state.
How do returns work?
30 days return window. We pay eligible return-shipping costs.
Which payment methods are accepted?
Accepted methods: Visa, Mastercard, Maestro, Discover, Diners club, Google Pay, Apple Pay.
What warranty applies?
2 years additional warranty. See the warranty policy and your statutory rights.