Warranty
Overview
We stand behind the quality of every product we sell. This page explains the protections available to you if something you buy from us turns out to be defective: the statutory warranty that applies by law, and any additional warranty offered on top of it. It also explains how to report a fault and how to reach us.
Your statutory warranty rights
All goods purchased from us are covered by the statutory warranty for defects. This protection exists under applicable consumer protection law and applies automatically — it is separate from, and not replaced by, any additional warranty a product may carry.
If an item you receive is faulty, you are entitled to a remedy. In the first instance, this typically means repair or replacement of the defective item. Where repair or replacement is not possible, or cannot reasonably be provided, you may be entitled to a price reduction or, in more serious cases, a refund, to the extent permitted by law.
Additional manufacturer warranty
Where a product carries an additional manufacturer warranty, it applies for 2 years from the date of purchase. This additional coverage is provided on top of your statutory rights described above — it does not limit or replace them in any way. If you are unsure whether a specific product includes this additional warranty, or how long is left on it, please contact us and we'll confirm the details for your order.
Reporting a fault
If you believe a product is defective, please contact us at contact@modeparis.store as soon as possible. To help us resolve the issue quickly, please include:
- Your order number
- A clear description of the fault
- Photos or, where relevant, a short video showing the issue
Once we receive your report, we'll review the information provided and get back to you promptly to confirm the next steps, whether that's a repair, a replacement, or another remedy available to you under this policy.
Contact
Bush living
2420 e McKinney street
76209 Denton, United States
Email: contact@modeparis.store
Phone: 1 485 016 074